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Quick answers to all your questions

How can I know what size will fit me?

Each of our items is made with a different last, so there may be slight variations in fit between models. That's why we provide measurements in centimeters for all our products .

💡 Tip: When you select the size of any of our items on our website, the corresponding measurements in centimeters are automatically displayed. These measurements refer to the inner insole of the shoe (where your foot rests) from the toe to the heel.

Recommended Method for Getting the Right Size

The most effective way is to measure a similar shoe that you already have at home:

  1. Look for a shoe similar to the model you want to buy (sandals, heels, pointed toe, etc.)
  2. Measure the inner insole of that shoe from the toe to the heel.
  3. Compare that measurement with the centimeters shown on our website for each size.
⚠️ Note about pointed-toe shoes: If you're choosing a pointed-toe shoe, remember that you won't be standing on the very tip of your foot. The measurements provided are from the toe to the heel, so it's especially important to measure a pair of pointed-toe shoes you already own and compare the measurements.

Do we have a physical store?

We regret to inform you that we currently do not have a physical store open to the public .

✨ Alternative: Warehouse Collection However, you have the option of ordering the shoes you'd like to try on through our website and choosing "Collect and pay at the warehouse" as your payment and shipping method. We will then contact you to arrange a pickup date and time.

How does warehouse pickup work?

  1. You place your order online by selecting "Pick up in warehouse"
  2. We will contact you to schedule a day and time.
  3. You come to our warehouse in Santa Pola (Alicante)
  4. You try on all the requested items
  5. You only take the ones that fit you well and that you like.
  6. You only pay for what you take.

Payment Methods

What payment method can I use to make my purchase?

We offer the following payment methods:

  • Visa
  • Visa Electron
  • Mastercard
  • PayPal
  • PayPal Express
  • Bank Transfer or Deposit
  • Cash on Delivery (mainland Spain and Balearic Islands only)

Do you need more information about payments?

Check out our dedicated page for detailed information on security, CES verification, and payment troubleshooting.

View Full Payment Information →

Why was my card declined?

Your card may be declined for several reasons:

  • The card may be expired . Please check that your card has not exceeded its validity date.
  • You may have reached your card limit . Please check with your bank.
  • Some of the data may have been entered incorrectly . Please check all fields.
  • Your card may not have the online purchase option activated . Contact your bank.

Is it safe to use my card online?

Yes, it's completely secure. Data is transmitted using SSL encryption. For Visa and Mastercard payments, only CES (Secure Electronic Commerce) transactions are accepted. After verifying that your card is enrolled in the CES system, the system will contact your issuing bank to authorize the purchase via SMS with a confirmation code.

Shipping

✓ Everything in Stock - Fast Shipping All products offered are in stock. Orders confirmed on weekdays before 2:00 PM are processed and shipped the same day for delivery within the next 24/48 business hours (mainland Spain).

Note: Delivery may take slightly longer than stipulated during promotional periods.

Main Shipping Costs

Destination Price Time
Peninsular Spain and Balearic Islands €5 24/48h
The Canary Islands, Ceuta and Melilla €7.50 3-10 days
Portugal €7.50 24/48h
Germany, Austria, Italy, France €7.50 3-5 days
Rest of Europe EU From €15 3-10 days
International From €25 3-10 days

Do you need detailed shipping information?

Check out the full rates for all destinations, customs information, and more details about our shipping process.

View Full Shipping Information →
⚠️ Cash on delivery: If you choose Cash on Delivery as your payment method, there is an additional charge of 5% (minimum €3 + VAT). We need to contact you by phone before shipping to verify your details.
Important Note - International Destinations: For some destinations, such as Switzerland and the UK, a surcharge may apply due to customs regulations. We do not profit from these charges; we only cover the cost. We will contact you before processing your order if any adjustments are necessary.

Returns

✓ 30 Days for Returns The maximum period for requesting the return of purchased items is 30 calendar days from receipt of the order.

How to return an order?

  1. Download the RETURNS FORM and fill in your details
  2. Include the form inside the package along with the items.
  3. Choose your shipping option (see options below)
  4. Send the package - As soon as we receive it, we will process your refund

Shipping Options for Returns

Option 1: Correos label (Peninsular Spain) Contact us at clientes@andresmachado.com and we'll provide you with a postal label. Cost: €3 (deducted from your refund). Not available for the Balearic Islands, Canary Islands, Ceuta, and Melilla.
Option 2: Your Own Shipment Send the items to us at your own expense to:
KALLIWODA INVEST SL
Fontaneros, 1 (Pol. Ind IN-II)
03130 SANTA POLA (Alicante) - SPAIN

Do you need more information about returns?

Please see our dedicated page for complete information on the return process, legal rights, and rates for international shipping.

View Full Returns Information →
⚠️ Important - Returns from the Canary Islands, Ceuta, Melilla: The company will not be responsible for any customs fees that may be incurred during the return. If we are required to pay these charges, the package may be returned to its sender.

Claims

I received the wrong or damaged order, what should I do?

All orders placed through our website are thoroughly inspected before shipment. However, if for any reason you receive an item with a manufacturing defect or that does not match the product description, please:

📞 Contact Us Immediately Contact our customer service department:

Email: clients@andresmachado.com
Telephone: +34 676 898 036

Important: We will resolve your issue as quickly and satisfactorily as possible. Our commitment is your complete satisfaction with every purchase.

Can't find what you're looking for?

Our customer service team is here to help you

clientes@andresmachado.com +34 676 898 036